Location

Relocation

Description

TECHNICAL SERVICE MANAGER – Bakery Ingredients

Summary

TECHNICAL SERVICE MANAGER – Bakery Ingredients
Home based in US – Flexible Ideally, East Coast or Midwest

Our client is a global leader in the Bakery and Bakery Ingredient manufacturing segments. Based on continued growth, they are looking to hire an experienced TECHNICAL SERVICE MANAGER to provide exceptional technical sales and technical service to customers in bakery operations in the region. The Technical Service Manager will support our customer needs in bakery formulas, baking ingredients, bakery processes and manufacturing equipment.

Responsibilities

Responsibilities
 Strengthen and maintain existing customer relationships.
 Identify and introduce new products to achieve targeted growth.
 Analyze sales reports monthly and take appropriate action.
 Awareness of customer pricing and terms and conditions.
 Work closely with Account Manager to identify new business opportunities and support customer base with technical sales expertise.
 Establish appropriate visit frequency with current customer base.
 Develop and achieve sales expense budgets to analyze monthly and take appropriate action.
 Timely T&E management required
 Ongoing utilization reports including:
 Activity and Service reports
 Complete sales forecasts, as required
 Tracking customer ingredient usage
 Significant market share changes
 Track competitive market and industry activity
 Respond to customer requests in a professional and timely manner.
 Proactively seek out potential customer opportunities and develop action plans to resolve concerns or issues in a timely manner.
 Provide completed service reports for customers and sales team for all service provided to a customer in a timely manner.
 Collaborate with the Client Service team to support all customer requirements.

Requirements

Requirements
 Must have a t least a Bachelor’s Degree in Food Science, Bakery Science, Business, Finance or related field
 Must have comprehensive industry knowledge of the mechanized bakery model in North America including process, product and quality challenges.
 Must have a clear understanding of bakery formulas, baking ingredients, bakery manufacturing and related equipment and baking science.
 Must have the ability to develop new analytical processes to implement into the maintenance of optimizing quality and bakery performance
 Must be willing to travel frequently
 Prefer AIB Graduate or Baking Science Degree.
 Prefer candidates with 10-15 yrs in Bakery Manufacturing / Operations Management/ R&D.
 Prefer experience working in a B2B food environment and operating at a senior commercial level.
 Understanding and utilization of a solutions based selling program
In return, they can offer a competitive base salary, bonus, benefits, home office and ample opportunity for career advancement. Send resume to jobs@foodemployment.com.